Privacy Policy

Last revised on April 10, 2026

 

INTRODUCTION

The domain name https://educaid.sg (“Site”) is owned and operated by Educaid Pte Ltd (“Educaid”, “We”or “Us“). We value the trust you have in us. Therefore, we insist upon the highest standards for secure transactions and customer information privacy.

This privacy policy document governs the manner in which Educaid Pte Ltd (“Educaid” or “We” or “Us”) collects, uses, maintains and discloses information collected from its customers, instructors or education service providers (“You , “Your”, “Instructor”) .

 

PURPOSE AND SCOPE

We are strongly committed to respecting your online privacy and recognise the need for appropriate protection and management of any personal information collected and / or collated by us. This policy defines how we collect, use and safeguard this data.

If you are under 13 years of age , you will not have permission to use our site. If you are above 13 years of age and under 18 years of age, and if your parent or guardian has not read and agreed to this policy, you will not have permission to use our site. If you are under the age of 18, it is mandatory that your parent or guardian has read and accepted this privacy policy to authorize your use of this site. Educaid has the right to contact the parents of any user as and when required.

If you do not consent to any of the terms mentioned in this Policy, do not proceed to use the Site.

 

INFORMATION COLLECTION

Personal Information

We may collect personal identification information like name, email address, mailing address, phone number, photo image, etc. when you register with us, when you avail our services, make payment, subscribe to the newsletter, respond to a survey, use live chat, contact us for employment opportunities or job vacancies, provide us with feedback on our website, products or services, fill up a form on our website or service. ​While delivering any of our services or during any of our designated platforms conducted virtually, software may collect certain personal identification information including facial recognition, hand gestures and images for class work, homework or assignments.

Personal Data can be collected automatically (Users IP address, browser type and version, information about Users visit including the URL clickstream to, through and from our Service, web pages User viewed or searched for, length of visits to certain web pages, web page interaction), through the use of tracking technologies including cookies due to our Privacy Policy.

If you provide information about other persons (e.g. family members or friends), you must have informed consent from them to disclose their personal data to us and hereby represent them with regards to this policy agreement.

 

Non-Personal Information

We may also collect non-personal identification information from you when you interact with our website or service. This may include the amount of the interested course material viewed by you, and the pages which you visited and the pages you “clicked”.

We may directly collect analytics data, or use third-party analytics tools and services, to help us measure traffic and usage trends for the website or service. These tools collect information sent by your browser, including the pages you visit and other information that assists us in improving the website or service.

We collect and use this analytics information in aggregate form such that it cannot reasonably be manipulated to identify any particular individual user.

 

INFORMATION USAGE

We use the collected information to:

  • To operate and maintain our Services
  • Administer a contest, promotion, survey or other site features
  • Ask for ratings and reviews of services or products
  • Follow up and communicate with you after registration or enquiry through live chat, SMS, whatsApp, email, phone call or video conferencing, as appropriate
  • To prevent, detect and investigate illegal activities
  • To protect our rights and responsibilities
  • To send periodic informative marketing communication that may be interest to You; You may request to stop receiving further marketing communication by clicking the appropriate link

We are fully compliant with Do Not Call Register requirements and do not send any unsolicited messages to the general public. Only users who have engaged our services or voluntarily provided our Service with their contact information via our website or other channels shall receive marketing information from us. You are deemed to have accepted the agreement and terms and acknowledge the willingness to receive further updates, marketing and promotions. You can unsubscribe at any point in time by notifying us via SMS, email or any other reasonable means.

 

INFORMATION SHARING AND DISCLOSURE

Our Site offers educational Services to customers including You. In doing so, details such as Instructor’s photo, Nick Name, Age Group, Gender, Race, Academic Qualifications, Professional Experiences and Subject Expertise may be revealed to the public.

We do not purposefully use, sell, share, disclose, rent, trade, or otherwise transfer any of your data to any other customer, prospect, or third party.

Instructor details that are not revealed to the public include email address, phone number, Full name, bank details, certificates.

Our Site contains links to other third-party components, services, websites or applications. The User agrees that those Services, Websites, and applications have their own Privacy Policies. Our Service is not responsible for usage, collection, and disclosure of your Personal Data by this Services.

However, Educaid will disclose your information where required to do so by law or subpoena or if we reasonably believe that such action is necessary to:

  • Comply with the law and the reasonable requests of law enforcement bodies
  • Enforce our Terms of Use or to protect the security, quality or integrity of our Service
  • Exercise or protect the rights, property, or personal safety of Educaid, our Users, or others.

We may buy or sell/divest/transfer the company (including any shares in the company), or any combination of its products, services, assets and/or businesses. Your information such as customer names, email addresses, mobile numbers and other user information related to the website or service may be among the items transferred in these types of transactions. We may also transfer or otherwise assign such information in the course of corporate divestitures, mergers, acquisitions, bankruptcies, dissolutions, reorganizations, liquidations, similar transactions or proceedings involving all or a portion of the company.

 

TECHNOLOGY USED TO COLLECT INFORMATION

Cookies

Like any other website or service, we also use ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website or service that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.

 

We use cookies to:

  • Understand and save user’s preferences for future visits.
  • Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future.
  • We may also use trusted third-party services that track this information on our behalf.
  • If you do not agree to our use of cookies, you can block them in your browser setting. By continuing to browse or use our website, you agree to our use of cookies.

 

RETENTION OF PERSONAL INFORMATION

We reserve the rights to retain any personal data collected, unless you explicitly request for us to remove your information from our records or the contract between you and us states that data shall be removed when such contract has been fully performed. If you have informed us to remove your personal data, do note that we may take up to seven days to comply and that we may retain some of your personal data internally to the extent permitted by the law.

 

OPT OUT

If you do not want to receive any marketing or promotional messages from us, you have the option to opt out or change your preferences by emailing us at ​support@educaid.sg

 

Security

We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. We employ different storage and processing practices and security measures, including appropriate encryption to guard against unauthorized access to systems where we store personal data. However, no security system is impenetrable. You therefore agree that any security breaches beyond the control of our standard security procedures are at your sole risk and discretion.

 

Jurisdiction

This privacy policy shall be governed by the laws of Singapore.

 

Consent

By using our website or service, you hereby consent to our Privacy Policy.

 

Amendments to this Privacy Policy

We reserve the right to change or amend this Privacy Policy at any time without prior notice. The User agrees to follow the most recent form of this Agreement each time the User view and use the Website. All the changes are posted in this Privacy Policy. Please check back frequently to see any updates or changes to our Privacy Policy.