FAQs

When you are browsing for a particular course and when you try to click enrol, you will be asked to login or register for an account. You can register for a student account by following the steps. If you have previously registered for an account, simply login with your username or email address and password. If you have forgotten your password, click on the Forget Password link for instructions. A Student Dashboard will be displayed after your successful login.

Trial lessons are instructor and course specific but generally catered for when requested. Register an account on our platform and manually submit a request for trial lesson, the course instructor shall contact you to arrange a suitable lesson if offered.

Browse and select the course from the courses list. You can use filter and the search function to select the course you desire. Click Enroll Course to add the course into your shopping cart. For monthly program, click Select Options to further select which month to add to basket. You can add multiple courses into your basket and pay together. An enrolment is complete only after payment is successfully made.

Courses are normally listed and paid in Singapore Dollars (SGD). For some countries, you may have an option to pay in your local currency. You can see this option during checkout.

At your shopping cart, after confirming the correct courses are added, click Proceed to checkout to make payment. The following payment options are available: All major Credit Cards, PayNow, Alipay, GrabPay. Proceed to checkout just like any eCommerce store.

Yes, it is indicated at each course whether it is a 1-to-1 class. In general, most of our classes are group-based classes, except for some specialized courses or coaching/mentoring programs.

The date and times of your course will follow what is stated in the course description. You will also see the next lessons’ dates and times in your Dashboard after you have enroled.

Students can use most modern computing devices to attend lessons, such as Windows computer or a laptop, Apple iMac or MacBook, Android tablet, iPad, Android phone, or iPhone.

If you using a Windows or Apple IOS desktop computers, you will need a webcam to interact with your instructor via video and audio. If you are using a mobile device, ensure the front facing camera and microphone are working correctly.

 

For best lesson experience, a pair of headphones or earphones is highly recommended. Your device should also have a stable internet connection of 100 Mbps or more. A quiet and non-moving environment is also recommended in order not to create too much disturbances to the instructor and fellow students.

At your Student Dashboard, the upcoming lesson is shown clearly. When you click on the lesson, the Dashboard will also show a countdown clock of the lesson. When the lesson time is near, click on the Join Meeting button to launch a Zoom meeting. You do not need a Zoom account to join the lesson.

After accepting the cookies, you will be asked if you want to Join from Zoom Workplace App or Join from Browser. If you choose to join from Workplace app, you will be asked to download and install the app onto your computer unless it has been installed before. Simply follow the instructions from screen to join the online lesson. It is recommended to turn on the Video but put on Mute during the Zoom session. Your instructor who is the Zoom host will guide you through if necessary.

Depending on the types of course you sign up, for a Multi-lesson Monthly Program, each lesson is usually 90 minutes or 120 minutes, with lessons either once a week lesson, or twice a week. Each course unit is for one month. This will be stated in the course description before you sign up. Be sure to select the class that suits your schedule.

Kindly reach out to Educaid Admin via the Contact Us form, Telegram or WhatsApp channel as soon as possible. We will proceed to cancel your enrolment.

No refund will be made. The unused portion of course fee shall be converted as credit to be used for your next course enrolment. Kindly note that lessons that are consumed including no-show will not be converted. We charge a processing fee of S$20.00 per course enrolment.

Students are encouraged to attend all scheduled lessons. Generally, it is not our policy to offer make-up lessons. You may reach out to your instructor directly to discuss if a make-up lesson can be offered.